Q&A
- Former user (Deleted)
QUESTION | ANSWER |
|---|---|
What do the symbols I see on the product datasheet preview mean? 
| the symbols refer to the completeness of the data within the product sheets but not to their publication. |
For which references should I create product sheets in Gaia?
| product sheets for all new references (sales products and testers) must be created in Gaia. For TESTERS, if you already don’t go through SAP to manage them and the brands don’t have specific EANs for them, then they will not be required to publish product sheets for them. |
Is logistics always mandatory? how do i create it? | logistics is a mandatory information that must be completed in order to be able to publish the product file to Sephora. You have to always to click on the button "create" (on the top right of your screen) in order to add it. 
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When I update information in my product file, are the changes automatically seen by Sephora? | no, each time you change information, the product file must be sent back to Sephora. |
When I create a product sheet for a coffret, what do I indicate in the size and weight field? | the dimensions always refer to the box itself, on the other hand, if inside the box we have a product in sales format and others in mini-size, the net content refers to the larger product. If we only have products in sales format, the net content is the sum of the content of each product. |
Once I have entered all the mandatory information, can I start sending my product file even though I have not yet completed the information for Sephora's web page? | yes as long as the 'marketing' information are underlined in yellow and therefore not yet mandatory as outside the 5 weeks before the date of sale to the consumer. |
What does the base price refer to? | the base price is the price at which you sell the product to Sephora and not to the final consumer |
What does the customs nomenclature code refer to? | the customs nomenclature code is a classification code that is always mandatory. It is usually processed by the logistics department |
When I upload images, how do I choose the order in which they appear on the website? | by entering it in the 'position on site' field that can be found in the descriptive data beside the images 
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Can I add videos as well as pictures on Gaia? | not for the moment, we are waiting for Sephora to develop this functionnality. |