From now on, check the explanations of the different error messages to save time when correcting your files.
Find in this article
🧐 Errors' Basis : why?
The dematerialization of exchanges with your customers must respect GS1 rules and requirements specific to each connector (despite the GS1 standard).
Different levels of errors exist, including technical errors that are not always understandable.
We offer you this new tool to save you time!
⚙️ Operation
Prerequisites : be connected to the ticket system integrated into Gaia by Equadis ( See how it works ).
Step 1: Log in to Gaia and click on “Tickets - Support > New ticket”
Step 2: Use our new smart search box.
Example: in my Publications Tracking , I find the following error to my SYSTEM U-FR-GDSN client:
When opening my ticket, I paste the screen message directly into the dedicated field:
· Step 3 : The error message is referenced in our database . Click on the link to follow the explanations:
These items should help you resolve the error.
The error message is not (yet) referenced or the article does not fully meet your needs: you can go ahead and open a ticket .
The error database is intended to be maintained and enriched in real time to save you time .
Of course, your dedicated Customer Success Manager remains at your disposal for any information or questions.